Venice City Access Fee

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Frequently Asked Questions (FAQ)

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The Venice Visit Pass, the card that allows you to visit the most famous places in Venice, is non-refundable. If you wish to request a refund, it depends on the individual product. We recommend contacting support to assess each case. The access fee can be refunded if the refund request is made at least 24 hours before its use.

You can send feedback or report issues regarding the online purchasing service using the support form available on the CONTACTS page.

To make a new purchase or resolve login issues with your email, go to the ‘Login’ section of the website and select the option to reset your password. Enter your email in the required field and follow the instructions to receive a new password via email. Once received, you can use your email address to proceed with the purchase.

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